Privacy Policy

1. Introduction

Dear Customer or Prospect,

CHARGEURS PROTECTIVE FILMS respects your concerns about your data and its privacy and is committed to be fully transparent over personal data processing activities and to implement all the necessary technical and organizational measures to secure such data.

Such commitment includes the personal data of our Customers, Prospects and their representatives (“You”). 

2. Purpose of the document

The purpose of this document is to present how the CHARGEURS PROTECTIVE FILMS in France and abroad (‘’CHARGEURS PROTECTIVE FILMS’’, ‘’we’’, ‘’us’’) collects, processes and secures your personal data and to present the purposes of the data processing activities according to EU Regulation 2016/679 (the “General Data Protection Regulation” or “GDPR”).

The Controller of your data, the entity who defines the purpose of each processing activity, is the company NOVACEL SAS, having its corporate headquarters at 27 RUE DOCTEUR EMILE BATAILLE – 76250 DEVILLES LES ROUEN – FRANCE.

As used in this document, CHARGEURS PROTECTIVE FILMS means Novacel SAS and any other company directly or indirectly controlled by Novacel SAS, or any company affiliated to Novacel SAS, or any company in which Novacel SAS directly or indirectly holds shares.

3. How we collect your personal data

For the only purposes described below, CHARGEURS PROTECTIVE FILMS may collect, store and use the following categories of personal data:

  • Basic identification data (Name, Surname, Email Address, Phone Number, Gender, Company, Job Title)

We collect your personal data from the following sources: 

  • You (the Customer or Prospect)
  • Publicly available information (including social networks)
  • Purchased customer databases
  • Commercial partners

Your personal data is collected when you contact CHARGEURS PROTECTIVE FILMS to request information, to provide your details in the context of our sales process or during promotional events.

4. How we use your personal data and for which purposes

Data Processing Activity Processing Purpose Lawful Ground
Customer Management of the Sales and Administrative process

The purpose of the data processing activity is to establish and perform the contract between CHARGEURS PROTECTIVE FILMS and the Customer, including the administrative, accounting and customer service activities.

It includes the storage and processing of such personal data in the Information System of CHARGEURS PROTECTIVE FILMS (ex: Customer file, ERP).

Performance of a contract
Customer Communication

The purpose of the data processing activity is to share information and promotions related to products and services already purchased by the Customer.

It includes the storage and processing of such personal data in the Information System of CHARGEURS PROTECTIVE FILMS (ex: Customer file, CRM).

Legitimate Interest
Client / Prospect Marketing Activities

The purpose of the data processing activity is to contact the Prospect during the marketing and pre-sales activities.

It includes the storage and processing of such data in the Information System of CHARGEURS PROTECTIVE FILMS (ex: Prospect file, CRM).

Consent or Legitimate Interest according to the applicable law
Client / Prospect Request for information online

The purpose of the data processing activity is to contact the Prospect and reply to his/her request.

It includes the storage and processing of such personal data in the Information System of CHARGEURS PROTECTIVE FILMS (ex: Prospect file, CRM).

Legitimate Interest

5. Who can access your data

Your personal data is processed exclusively by the Sales, Marketing and Accounting teams of CHARGEURS PROTECTIVE FILMS for the only purposes described above.

For some data processing activities, CHARGEURS PROTECTIVE FILMS may transfer some of your personal data to our partners or technical and logistics service providers (ex: Digital Marketing Agencies, e-commerce platforms) that outsource some services (ex: organization of events, provide solutions for emailing and e-commerce shop). In such case, CHARGEURS PROTECTIVE FILMS makes sure that the outsourced processing activities are compliant with the GDPR or any other applicable Privacy Regulation.

Your personal data may be transferred to a third party in the event of a restructuring of CHARGEURS PROTECTIVE FILMS or any of its subsidiaries, including the partial or total sale of assets, merge, acquisition and more generally any operation of reorganisation of the company structure.

In case of a personal data transfer outside the European Economic Area (EEA), CHARGEURS PROTECTIVE FILMS guarantees that each data transfer is performed with appropriate data protection safeguards, in the form of contractual clauses, to comply with GDPR and/or any other applicable regulation or law.

6. How we protect your data

CHARGEURS PROTECTIVE FILMS is committed to personal data protection and implements technical and organizational security measures to guarantee such protection. 
In the case of a personal data breach, and under the General Data Protection Regulation (GDPR), CHARGEURS PROTECTIVE FILMS has implemented a procedure for the prompt notification of such data breach.

7. Retention period of your data

Data Processing Activity Processing Purpose Retention Period
Customer Management of the Sales and Administrative process

The purpose of the data processing activity is to establish and execute the sales contract between CHARGEURS PROTECTIVE FILMS and the Customer, including the administrative process, accounting and customer service activities.

This processing includes the storage and processing of such personal data in the Information System of CHARGEURS PROTECTIVE FILMS (ex: Customer file, ERP).

The whole duration of the commercial relationship and maximum for 10 years (unless a longer retention period is requested by applicable laws and regulations)
Customer Communication

The purpose of the data processing activity is to share information and promotions related to products and services already purchased by the Customer.

This processing includes the storage and processing of such personal data in the Information System of CHARGEURS PROTECTIVE FILMS (ex: Customer file, CRM).

Revocation of consent (if applicable), Unsubscribing from newsletter (if applicable) and maximum for 3 years after the end of the commercial relationship or last contact with Customer
Client / Prospect Marketing Activities

The purpose of the data processing activity is to contact the Prospect during the marketing and pre-sales activities.

This processing includes the storage and processing of such data in the Information System of CHARGEURS PROTECTIVE FILMS (ex: Prospect file, CRM).

Revocation of consent (if applicable),
Unsubscribing from newsletter (if applicable),
and maximum for 3 years after the last contact with Customer or Prospect

Client / Prospect    

Request for information online

The purpose of the data processing activity is to contact the Prospect and reply to his/her request.

This processing includes the storage and processing of such personal data in the Information System of CHARGEURS PROTECTIVE FILMS (ex: Prospect file, CRM).

Revocation of consent (if applicable) and maximum 3 years starting from the date of receival of the first message.

8. Your individual rights

Under the General Data Protection Regulation (EU Regulation 2016/679), you have several rights with regard to your personal data. In particular:

  1. The right to request access to and rectification or erasure of your personal data
  2. The right to restrict processing, object to processing 
  3. The right to data portability 

For some processing activities we need to obtain your consent. If you provided us with your consent, you have the right to withdraw that consent at any time (which will not affect the lawfulness of the processing before the consent was withdrawn).

9. Procedure to submit a request

For any concern or question about the way your personal data is processed or in order to revoke your consent or to exercise your individual rights, you can submit your request to the Data Protection Officer (or “DPO”) of CHARGEURS PROTECTIVE FILMS at the following contact details : 

  1.  Write an email to the following address: gdpr@chargeurs-protective.com 
  2. Send a letter to the following address:  Marketing Department Chargeurs Protective Films - 27 RUE DOCTEUR EMILE BATAILLE - 76250 DEVILLE LES ROUEN – FRANCE

10. Cookies

In order to allow our systems to recognize your device and provide you with features, we use "cookies". Cookies" are unique identifiers that we transfer to your device to allow our system to recognize your device and provide you with certain features. They do not allow us to know your identity under any circumstances. These cookies also allow us to collect statistical data on the use of our website in order to improve your user experience.

You can deactivate each type of cookie when arriving on our site, via the cookie acceptance banner, as well as at any time during your navigation, via the cookie management module. CHARGEURS PROTECTIVE FILMS obtains your consent in accordance with the policies and technical specifications of the IAB Europe Transparency & Consent Framework. It uses the Consent Management Platform n°92. You can change your choices at any time by clicking here.

Some cookies can also be deactivated or deleted using the settings available in most browsers.

The retention period for cookies is 1 month.